This form can be found at įor further information on how to fill the password request form, please refer to the instructional video provided below. Password Reset – If the problem persists, you can fill out a password request form. After the 60 minutes have passed, you will be given another round of password attempts to enter in the password correctly.ģ. Wait to Unlock – Initially, the DVR/NVR will be locked for a duration of 60 minutes. When the device is ready, try to connect to the device again.Ģ. Once complete, plug the camera back in with its power supply and allow the device to boot back up. This should take approximately 45 seconds to complete. Power Cycle – To power cycle the device, please remove the device from its power source and allow the device to shut down. If you experience a locked account issue, there are a few troubleshooting steps you can take to help resolve the problem.ġ. Note: Symbols and special characters will not be functional during password set up. The password can contain a combination of upper and lower case letters as well as numbers. While creating a new password, it is recommended to select a password that is a minimum of 8 characters. identical to avoid any future account lock issues. This is implemented to prevent unauthorized users from continually attempting to gain access to your system without consent.įor efficiency purposes, it is highly recommended to have each password associated with the device, such as Amcrest Surveillance Pro, the Amcrest View Pro app, etc. You will now be able to access the NVR with the new password.Īs a security measure, your DVR/NVR will lock your account after so many failed attempts. Click Save.Įnter in the new password and click Save. The information will begin to sync to remote devices. If you do not want to apply the new password to any remotely connected device, click on Cancel. To sync this password to other remotely connected devices via the default protocol, click on Save. Your new password is now applied to your device, click Save to apply the changes. When you have entered a strong enough password, click on the Save button to save the new password to your device. Please do not use special characters such as, ( ‘ ” : &). Please note, it is recommended to use a password that has between 8 to 32 characters using a combination of letters and numbers. Type in the new password for your device in the New Password field and type it again into the Confirm Password field. Next, enter the provided security code from your email into the Security code field in the Reset Password menu then press Next to continue. If you do not use the code within 24 hours a new one will have to be generated to complete the password reset process. Note: The security code that was provided will only be valid for 24 HOURS. This will be the security code you will need to type into the NVR to reset your password. Open the email and locate the generated security code that was sent to you. The confirmation email will be delivered within a 24 hour period of sending the email. Just send the QR code URL to confirmation email will be sent to you with a security code. To proceed, scan the QR Code, in the app you will notice a special string for text.Ĭopy and paste this information into an Email and Email it to do not send any additional information or provide a subject line in the email. You can use a number of QR code scanning apps, however, in this example, we will be using QR Code Reader. Enter the email address associated with your system, this will be the email you initially entered in the system upon setup. The password reset interface will be displayed. Next, on the system login screen, click on the Forgot Password icon ( ) to access the Reset Password menu. If you have forgotten or need to reset the unlock pattern for your device click on the Forgot Unlock Pattern button. Typically, an unlock pattern is the default means of accessing your NVR. The NVR will also need to be connected to the internet via an Ethernet cable (even if temporary) to complete the password reset process. Please connect an HDMI or VGA monitor to the back of the device and use a USB mouse to navigate the interface. Note: You will need direct access to the NVR to reset the password.
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